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reassuringly responsive website support
We give you reliable, tailored digital support and expert advice from real people 365 days a year.
behind the scenes support
Just like any other tech, your website needs regular maintenance and monitoring to perform at its best. If you’re like most of our clients, you either don’t have the time or the technical know-how to keep on top of it all. That’s why we offer a range of website support options, so you can concentrate on running your business.
We’ll keep an eye on everything, spotting any potential issues, fixing bugs, and implementing the latest security patches to ensure your website is always working flawlessly.
pick and mix support packages
We don’t do one size fits all. Our website support model is designed to deliver custom services uniquely tailored to the individual needs of your business. We use what we like to call a ‘pick and mix’ approach to site support; letting you choose what level of help you receive from us, from software support to bundles of hours, it’s entirely up to you. Prefer to pay as you go? That’s fine with us too.
website design portfolio
One look at our portfolio shows you just how diverse our client base is. We’ve had the pleasure of collaborating with a huge range of businesses over the years, from sole traders and ambitious startups to national organisations and established industry leaders.
Showing: Website Design
regular content updates
Here at Web Adept, we’ve worked with plenty of businesses that don’t have time to log in and update content. Not to worry – we can help you keep your website fresh and engaging with regular content updates.
Whether it’s adding new products, updating general information, or publishing blog posts; we’ll take care of all the necessary updates, so you can get on with the million other things you have to do in a day.
real people you can trust
reassuringly responsive support
Ever had your website built by someone who then seemed to disappear off the face of the earth? You’re not alone. New clients come to us all the time for help after being ditched by their previous developer. After nearly 30 years in business, we can promise that we won’t go missing in action, and guarantee that 100% of calls to our office get answered. So, if you need a fresh start with people who genuinely care about great customer service and being there when you need help, give us a call today.
We paid for the additional support package for the 1st year after setting up our website and Cerys has always been very response and helpful. I would highly recommend this service.
J.H – CoedNetThe guys have been great with our business, on hand and flexible with our requests. Fantastic support structure and always willing to give advice and ideas to improve our website. Highly recommended!
C.F – Motor SearchWebsite looking tired? Not working properly? Hosting service giving you headaches? Want tech support from an actual human? We can help.
Your website is the flagship of your digital presence – if it’s not hitting the mark, you’re losing out on a ton of online opportunities. And we can’t let that happen! We’re passionate about using our decades of experience to make your website as brilliant, gorgeous and on point as you are.
Hundreds of happy customers can back us up on that one.
So, if you need any help at all with website design and development, hosting or ongoing web support, we’re ready to help. Just get in touch.
What website support services does Web Adept offer? 
No two websites are the same, so we take a ‘pick and mix’ approach. That way you can choose the options that work best for you and create a bespoke support package. That might be technical support for the site, or a bundle of hours so that we can give you a hand with content updates, whatever suits your business and your budget.
How can I request support from Web Adept?
We’re always at the end of the phone and answer 100% of calls to our office. You can also email any of our team at support@webadept.co.uk.
How quickly will my support request be addressed?
If you have a support package with us, we aim to get back to you within a couple of hours during the working day. In most cases, we’ll have your issues fixed within 24 hours, however it depends on the complexity of the individual problem. Out of hours, we still pick up emails and phone calls and will get on the case as quickly as possible. We have even been known to sort issues on Christmas day, so we’re a pretty responsive bunch!
Is there a minimum contract period for your website support services?
Each hosting and support package runs on a 12 month contract, with a Direct Debit payment option. If you don’t already have a support package with Web Adept, we can work on an hourly rate – just get in touch for more info.
Why is website support important for my business?
An out of date website is more susceptible to security breaches and can lose some of its edge in terms of functionality. Our technical support team are experts at keeping everything shipshape and ensuring your website is always running on the latest version of software.
How often do you perform website maintenance?
This depends on the level of support you have taken out with us. If you’ve gone for any of our hosting support packages, we’ll carry out monthly backups and updates. If you’ve chosen a bundle of hours, you decide when and how you use these.
What type of issues can your support services deal with?
You name it, we’ve done it. We can fix all kinds of issues including website downtime, error messages, security concerns, domain and hosting problems, styling issues and general technical enquiries. Just pick up the phone and we can help you.